Signing up for a trip is easy! Just drop us a note, and we'll respond as soon as possible. We don't have a software program to handle your reservation, we prefer to personally chat with you, and learn about your biking style and travel preferences so we are ready to deliver the trip of a lifetime when you arrive!

Here are the details on the forms of payment we accept:

MAKING A RESERVATION- There are several ways to sign up for an Italiaoutdoors trip:

• Most secure method:
• Payment can be made with International bank transfer utilizing SWIFT number, send us an email and we will provide all the necessary information.
• Payment can be made by mailing a check to Italiaoutdoors USA LLC, 26 Marlboro Street, Newburyport, MA 01950
  
• Payment can be made by credit card we can send you a Pay Pal invoice, if you opt to pay via credit card you will be charged a 3.6% surcharge on your trip total
• For more information This email address is being protected from spambots. You need JavaScript enabled to view it. This e-mail address is being protected from spambots. You need JavaScript enabled to view it , or  call Kathy at 978-270-5774.
  
• To confirm you place on a trip - all trips require a deposit of 25% trip cost per person.

Please note that the balance of the trip cost is due 60 days before the trip departure date. Any reservations being made less than 45 days of trip departure date require full payment on reservation.

CANCELLATIONS AND REFUNDS- All requests for refunds or changes must be sent to Italiaoutdoors  USA LLC in writing. If you must cancel your reservation, your payments will be returned, subject to the following cancellation fee:

• Full refund minus - 100 euro per person administration fee on all cancellations made more than 90 days before the trip departure date.
• 50% refund on cancellations made less than 45 day to two weeks prior to trip date. Guests can elect to move program fees paid to alternate trip date minus administration fee of 100 euro and minus any support cancellation fees incurred by the program: example hotel room fees.
• No refund for cancellations made within two weeks (14 days) of program date. Guests will be credited to participate on another Italiaoutdoors trip minus any outside fees not recoverable due to support contracts. (Example hotel fees, pre paid program fees, transportation fees, guide fees, equipment)

If unforeseen circumstances require a change in the itinerary, Italiaoutdoors will make every effort to select alternate hotels and restaurants of the same high quality and keep the route modifications to a minimum. On the rare occasions when we must cancel a trip, we will notify you as soon as possible before departure. In this event, if you would like to choose another trip, no transfer fee will apply. However, we reserve the right to cancel any trip for any reason at any time before departure. In such a case, refund of any payments received will constitute full settlement with the guest. Italiaoutdoors is not responsible for and does not recommend the purchase of non-refundable or uninsured advance purchase airline tickets. Guests who fail to provide signed Italiaoutdoors" Release of Liability and Assumption of All Risks" and personal information forms prior to departure will not be allowed to participate on the trip and the cancellation policy applies.

RATING OUR PROGRAMS- Each program is designed to allow varied fitness level and interest levels to participate, we have a menu of routes that can be selected. Fitness, amount of effort, and how much you push yourself is up to you. Italiaoutdoors has two specific styles of travel and program design.

• Classic style - on these trips we use a base hotel during our stay. The hotel base can change during the week based on the area we are exploring. These programs may involve a vehicle transfer to a start point or transfer from a finish point, and most routes are looped.
• Gran Tour style - these are trek or stage tours. This is the grand adventure and our preferred style. The idea is to cover as much ground as possible and change our settings. We will change hotels every night expect on our rest day, (mid way through the program we offer one easy or rest day).

If you are not sure which style fits you just drop us a line. Remember we do not have more than 8 persons on a trip unless it is a private group or special program then there could be up to 12 persons.